Refund Policy

At Zentaxon Nova, we're committed to transparency and fairness. Our refund policy outlines clear procedures for requesting refunds on our investment evaluation services, ensuring you understand your rights and our processes.

Eligibility Criteria

Refund requests are evaluated based on specific criteria to ensure fair treatment for all clients while maintaining service quality standards.

Service-Related Refunds

  • Service delivery did not meet documented specifications
  • Technical errors prevented proper service completion
  • Significant delays beyond agreed timelines due to our oversight
  • Incorrect analysis provided due to data processing errors

Client-Initiated Refunds

  • Request made within 14 days of service initiation
  • No substantial work has been completed on your project
  • Change in business circumstances preventing service utilization
  • Duplicate service purchases made in error

Non-Refundable Situations

Certain circumstances do not qualify for refunds, helping us maintain consistent service delivery and fair pricing for all clients.

Completed Services

  • Analysis reports that have been delivered and accepted
  • Consultation services that have been fully provided
  • Custom research completed according to specifications
  • Services used beyond the 14-day evaluation period

Client Factors

  • Change of mind after service completion
  • Failure to provide required information or data
  • Third-party service interruptions beyond our control
  • Market conditions affecting investment outcomes

Refund Process Timeline

Follow these steps to request and receive your refund efficiently

1

Submit Request

Contact us with your refund request and supporting documentation within eligible timeframe

2

Review Process

We review your request within 3-5 business days and may request additional information

3

Decision Notice

You'll receive written notification of our decision with detailed explanation

4

Processing

Approved refunds are processed within 7-10 business days to your original payment method

Payment Method Processing

Credit/Debit Cards: Refunds appear within 5-10 business days depending on your bank's processing time.

Bank Transfers: Direct refunds to your account typically take 3-7 business days to complete.

PayPal: Refunds are usually immediate but may take up to 24 hours during peak periods.

Processing times may vary during holidays or due to banking institution policies beyond our control.

Partial Refund Calculations

Work Completed: Refunds are calculated based on services not yet delivered or utilized.

Time-Based Services: Charges apply for consultation time already spent on your project.

Custom Research: Completed research components are non-refundable but ongoing work may qualify.

We provide detailed breakdowns of all partial refund calculations for transparency.

Common Refund Scenarios

Service Quality Issues

Full Refund Eligible

When our analysis contains significant errors or doesn't meet documented specifications, you're entitled to a complete refund plus expedited reprocessing if desired.

Early Cancellation

Partial Refund Available

Requests made within 14 days with minimal work completed qualify for partial refunds. Amount depends on services already delivered and time invested.

Completed Analysis

Not Eligible

Once investment analysis reports are delivered and have been available for review beyond 14 days, refund eligibility expires under normal circumstances.

Technical Failures

Full Refund Eligible

System failures or technical issues preventing proper service delivery qualify for complete refunds along with priority scheduling for service completion.

Duplicate Orders

Full Refund Eligible

Accidental duplicate purchases are fully refundable when reported within 30 days, regardless of service completion status on the duplicate order.

Service Upgrades

Partial Refund Available

When upgrading to higher service tiers, price differences are calculated and previous payments credited toward the enhanced service package.

Important Considerations

Our refund policy is designed to protect both clients and our business operations. We encourage discussing any concerns with our team before requesting formal refunds, as many issues can be resolved through service adjustments or additional support.

Market volatility and investment performance are inherent aspects of financial markets and do not constitute grounds for refunds. Our analysis provides insights based on available data and established methodologies, but cannot guarantee specific market outcomes.

Request a Refund

Have questions about refunds or need to submit a request? Our team is here to help you through the process.

Email Support

[email protected]

Phone Support

+353449357080

Office Address

177-178, 11 Hampton Wood Rd
Meakstown, Dublin, D11 PFY0

When contacting us, please include your order number, service details, and specific reason for the refund request to expedite processing.